Warranty Handling Procedures

Step 1. Complete warranty claim form on our website. This would require key items like invoice, pictures and brief description of issue.

Step 2. The system will automatically reply that the form was submitted to Summerset.

Step 3. Form will be reviewed by Summerset within 72 hrs (in most cases) and if additional information is required our staff will reach out to dealer/customer for more information.

Step 4. Once approved or resolved Summerset will email Dealer/Customer status and inform them of ETA.

Step 5. Once approved or resolved Summerset will email Dealer/Customer and advise on the shipping fee. Once the shipping fee has been paid order will be processed for shipping.

Step 6. Once the order has been completed and shipped (if required) tracking will be sent.

If you have any further questions please feel free to contact Summerset Casual customer service at 909-786-2144.

Thank you